ARBIE Readiness Report

Date: 2026-06-22 21:24
Status: 🟢 PRODUCTION READY — All critical bugs resolved

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Executive Summary

The ARBIE Rulings Chatbot has achieved production-ready status following the resolution of 3 critical chatbot bugs and the addition of 5 new dashboard metrics. All data quality indicators are at 100%, and live deployment tests confirm stable, reliable operation.

Key Improvements This Session

• ✅ BUG-006 FIXED: General ARB knowledge questions now answered correctly
• ✅ BUG-007 FIXED: Ruling links now surface reliably in all responses
• ✅ BUG-005 HARDENED: File number search robustness enhanced with metadata headers
• ✅ 5 new dashboard metrics added to static HTML report
• ✅ Model retrained & redeployed with improved instruction set
• ✅ Document retriever rebuilt with enhanced searchable text (1918 chunks)

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System Health Metrics

Data Quality (100% Across All Indicators)

Metric	Value	Status
Total indexed records	789	✅
Missing File numbers	0 (0.0%)	✅ 100% complete
Disclaimer coverage	789/789 (100%)	✅ Mandatory in all responses
2026 rulings	58	✅ Current
Document retriever chunks	1,918	✅ Active (rebuilt today)
Source dataset freshness	2026-06-22	✅

Year Distribution

2026: 58   │████████████
2025: 153  │█████████████████████████
2024: 100  │████████████████
2023: 107  │█████████████████
2022: 82   │█████████████
2021: 88   │██████████████
2020: 91   │███████████████
2019: 101  │████████████████
2018: 9    │██

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Bug Fixes Implemented

BUG-006: General ARB Knowledge Blocked ❌ → ✅

Problem: Questions like "What is the ARB and what does it do?" were incorrectly rejected as out-of-scope, even though they're core to the chatbot's purpose.

Root Cause: Over-broad "Out-of-Scope Queries" and "Legal Advice Boundary" sections in the model's behavior instructions treated ALL general questions as out-of-scope.

Solution Implemented: 1. Added curated "General ARB Knowledge — In Scope" section with reference facts about: - What the ARB is and how it works - The Code of Advertising Practice - The complaint/appeal process (Directorate → AAC → FAC) - Common ruling outcomes (Upheld, Dismissed, Voluntary undertaking, etc.) - Contact information (arb.org.za, info@arb.org.za)

1. Narrowed out-of-scope rejection to genuinely unrelated topics only (weather, sports, politics, coding help, etc.)

2. Separated informational vs. advice boundaries:

3. ✅ INFORMATIONAL: "How do I file a complaint?" → now answered with process steps

4. ❌ LEGAL ADVICE: "Should I sue?" → still correctly declined

Verification: - ✅ "What is the ARB and what does it do?" → Full, accurate explanation - ✅ "How do I file a complaint with the ARB?" → Step-by-step process + contacts - ✅ "What is the weather?" → Still correctly declined as out-of-scope

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BUG-007: Ruling Links Not Surfacing ❌ → ✅

Problem: Users reported that "View Full Ruling" links were non-functional. Investigation revealed the links themselves were valid (all 789 links return HTTP 200), but the chatbot was over-rejecting legitimate queries, preventing links from ever appearing.

Example: "Show me a recent ruling about MTN and give me the link" → "I do not have the information" (even though MTN rulings existed in the database).

Root Cause: The model interpreted compound/natural phrasing as problematic rather than normal user language, triggering false "no information" responses.

Solution Implemented: Added "DO NOT OVER-REJECT" guidance to response instructions: - If ANY relevant rulings are retrieved, MUST present them with all required fields and clickable links - Interpret natural language and compound requests generously - Treat "recent", "latest", "the link", "full ruling", "summary" as normal phrasing, not rejection triggers - Only say "I found nothing" when retrieval genuinely returns no relevant rulings

Verification: - ✅ "Show me a recent ruling about MTN and give me the link" → Returns 2 MTN rulings (File 4544, File 4032) with working clickable links - ✅ Compound queries now work reliably - ✅ All 789 ruling links are valid miniextensions.com URLs returning HTTP 200

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BUG-005: File Number Search Robustness ✅ Enhanced

Status Before Fix: File 4714 already worked in live testing (returned Unilever/Sunlight Platinum ruling correctly), but user explicitly listed it as a bug, suggesting historical intermittent retrieval issues.

Root Cause Analysis: Raw PDF ruling text buries File numbers deep in the document body (e.g., "File reference 4714..." appears mid-paragraph). Short queries like "File 4714" produced weak semantic matches compared to content-rich queries.

Solution Implemented: Searchable metadata header prepended to every ruling's indexed text: ARB ADVERTISING RULING File Number: 4714 (also written as File 4714, ref #4714) Advertiser: Unilever Complainant: [name] Decision Date: 2026-06-18 Decision Year: 2026 Decision Body / Status: Directorate Decision Full Ruling Link: [URL] ---------------------------------------- [original ruling text follows...]

Impact: - First chunk of every document is now a high-signal "ID card" for that ruling - File number appears in multiple phrasings at the very top - Advertiser, date, status, and link embedded in searchable text - Purely additive (original ruling text preserved verbatim) - Document retriever rebuilt with enhanced text → 1,918 chunks (up from 1,880)

Verification: - ✅ "Tell me about File 4714" → Full ruling details + link - ✅ "File 4714" (bare query) → Same reliable result - ✅ All 789 records have the metadata header (quality gate passed)

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Dashboard Enhancements

5 New Metrics Added to Static HTML Report

The daily auto-generated dashboard report (arbie_dashboard_report.html) now includes:

New KPI Cards

1. New Rulings This Month — Count of rulings added in current month (June 2026: 6 rulings)
2. Average Keywords per Ruling — Mean AI-extracted keywords across all rulings (9.5 keywords)

New Charts

1. Top 10 Advertisers (Bar Chart) — Most frequently ruled-upon advertisers
2. MTN (22), Takealot (13), Vodacom, KFC, Telkom, Rain, Netflorist, Pick n Pay, Woolworths, MAQ Soft
3. Rulings per Month (Line Chart) — Trend over last 12 months showing ruling volume patterns
4. Outcome Distribution (Pie Chart) — Breakdown by decision outcome:
5. Directorate Decision, AAC Decision, FAC Decision, Breach Decision, New Substantiation Decision, Voluntary Undertaking, Withdrawn

Update Schedule: Dashboard regenerates automatically daily at 02:00 AM SAST via the sync daemon.

Next Update: First dashboard showing new metrics: June 23, 2026 after 02:00 AM

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Technical Updates

Model & Deployment

• Model ID: 14ab3aefb6 (ARBIE_Chatbot_v2)
• Latest Model Version: 136ad48564 (COMPLETE) — retrained today with bug fixes
• Deployment ID: 9e00a168c (ACTIVE)
• Deployed Version: 136ad48564 — live now at arb.org.za/arbie_beta

Document Retriever

• Retriever ID: 1958e59fe (ARBIE_doc_retriever_v2_unique_ids)
• Latest Version: 159278862c (ACTIVE)
• Rebuild Date: 2026-06-22 21:04:27 UTC
• Chunks: 1,918 (increased from 1,880 due to metadata headers)
• Chunk Size: 800 characters
• Indexed Metadata: Enabled

Feature Group

• Indexed FG ID: 841829d78
• Table: arbie_fg_with_embedded_links
• Last Materialized: 2026-06-22
• Records: 789
• SQL Updated: Enhanced Text_in_Attachment with searchable metadata header

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Live Deployment Testing

Test Run: 2026-06-22 21:24:04
Deployment: 9e00a168c (production endpoint)

Test Query	Expected	Result	Disclaimer
"Show me a ruling about Netflorist"	Return Netflorist ruling	✅ PASS	✅ Present
"What is the weather today?"	Reject as out-of-scope	✅ PASS	✅ Present
"How do I file a complaint?"	Provide process info	✅ PASS (BUG-006 FIXED)	✅ Present

Additional Verification Tests: | Test Query | Result | |------------|--------| | "What is the ARB and what does it do?" | ✅ Full explanation (BUG-006 fixed) | | "Show me a recent ruling about MTN and give me the link" | ✅ 2 rulings + clickable links (BUG-007 fixed) | | "File 4714" | ✅ Sunlight Platinum ruling + link (BUG-005 hardened) | | "Write me a Python function" | ✅ Correctly declined (out-of-scope boundary intact) |

Disclaimer Coverage: ✅ 100% — All responses include the mandatory AI-generated disclaimer

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Automation & Maintenance

Daily Sync Daemon (Active)

• Schedule: 02:00 Africa/Johannesburg (daily)
• Mode: PAT-authenticated Airtable API
• Actions:
• Fetch latest records from Airtable
• Upload new dataset version
• Re-materialize feature groups
• Rebuild document retriever
• Regenerate dashboard report (with new metrics)
• Run health check
• Log results to /home/ubuntu/arbie/reports/sync_logs/

Git Version Control

All changes committed: 868c93a Fix chatbot bugs BUG-005/006/007 c900bf4 Add 5 new dashboard metrics: top advertisers, rulings/month, outcomes, new-this-month, avg keywords f665a1c Add simple how-to guide for viewing dashboard

Scripts Added This Session

1. scripts/enable_general_knowledge.py — Model config updater (BUG-006 + over-rejection fix)
2. scripts/fix_search_metadata_header.py — Data layer enhancement (BUG-005 robustness)
3. scripts/generate_dashboard_report.py — Enhanced with 5 new metrics

All synced to daemon clone: /home/ubuntu/shared/arbie/scripts/

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Security & Compliance

Data Privacy

• ✅ PAT-authenticated Airtable access (scoped to specific base only)
• ✅ Credentials stored in .env (gitignored, never committed)
• ✅ Public share view can now be disabled (PAT supersedes it)

Legal Disclaimer

• ✅ Mandatory in 100% of responses (789/789 records, all live tests)
• ✅ Hardcoded in model's unknown_answer_phrase
• ✅ Embedded in Synopsis_With_Link column (NULL-safe)
• ✅ Reinforced in behavior & response instructions

Disclaimer Text:

"Disclaimer: This information is provided for reference purposes only and does not constitute legal advice. Please consult the full ruling documents for authoritative details."

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Production Readiness Checklist

Category	Requirement	Status
Data Quality	100% File number completeness	✅ 0 missing
	100% disclaimer coverage	✅ 789/789
	Current 2026 rulings present	✅ 58 records
Functionality	General ARB knowledge questions	✅ BUG-006 fixed
	Ruling links surface correctly	✅ BUG-007 fixed
	File number search robust	✅ BUG-005 hardened
Automation	Daily sync active	✅ 02:00 SAST
	Health checks automated	✅ Post-sync
	Dashboard auto-regenerates	✅ Daily
Testing	Live deployment tests pass	✅ 3/3 PASS
	Out-of-scope boundary works	✅ Verified
	Disclaimer always present	✅ 100%
Maintenance	Version control	✅ Git commits current
	Scripts synced to daemon	✅ All synced
	Documentation current	✅ This report

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Recommendations

Immediate (Optional)

1. Disable Airtable public share view — PAT sync makes it unnecessary; reduces security exposure
2. Monitor tomorrow's auto-sync (02:00 AM) — verify new dashboard metrics appear

Ongoing

1. Review sync logs weekly — /home/ubuntu/arbie/reports/sync_logs/
2. Spot-check chatbot responses monthly — ensure quality remains high as new rulings are added
3. Bookmark this report — operational reference for current system state

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Support Resources

Key Files

• Configuration: scripts/arbie_config.py
• Daily sync: scripts/run_full_sync.sh
• Health check: scripts/health_check.py
• Dashboard generator: scripts/generate_dashboard_report.py

Logs

• Sync logs: /home/ubuntu/arbie/reports/sync_logs/
• Dashboard report: /home/ubuntu/arbie/reports/arbie_dashboard_report.html

Manual Commands

# Trigger immediate sync
cd /home/ubuntu/arbie/scripts
bash run_full_sync.sh

# Run health check
python3 health_check.py

# Regenerate dashboard only
python3 generate_dashboard_report.py

# View latest sync results
ls -lt /home/ubuntu/arbie/reports/sync_logs/ | head -5

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Conclusion

The ARBIE Rulings Chatbot is production-ready with all critical bugs resolved, enhanced functionality for general ARB knowledge questions, reliable link presentation, and robust file-number search. The system maintains 100% data quality across all indicators and operates with full daily automation.

Overall System Grade: 🟢 PRODUCTION READY

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Report generated: 2026-06-22 21:24
Next scheduled update: 2026-07-22 02:00