ARBIE Disclaimer

Nature of the Chatbot Service

The chatbot available on this website (the "Chatbot") is an automated artificial intelligence system designed to provide general information and assist with basic customer service inquiries.

The Chatbot does not constitute a human representative of [Insert Company/Entity Name] (the "Company"), and its responses are generated automatically.

No Advice or Professional Relationship

All information, responses, and outputs provided by the Chatbot are for general informational purposes only. Nothing communicated by the Chatbot should be construed as professional, financial, legal, medical, or other specialised advice.

To the extent that you require specific or professional advice, you must consult directly with a qualified human representative or professional.
No contract, binding agreement, or professional relationship is established between you and the Company solely by virtue of your interaction with the Chatbot.

Exclusion of Liability (Disclaimer)

To the maximum extent permitted by South African common law and statutory legislation (including the Consumer Protection Act, 68 of 2008):

Accuracy of Information: While we endeavour to keep the Chatbot updated and accurate, the Company makes no representations, warranties, or guarantees (whether express or implied) regarding the accuracy, completeness, reliability, or suitability of the information provided by the Chatbot.
Use at Own Risk: Any reliance you place on the information provided by the Chatbot is strictly at your own risk.
Limitation of Liability: The Company, its directors, employees, and agents shall not be liable for any loss, damage, expense, or liability (including direct, indirect, special, or consequential damages) of any nature whatsoever arising out of or in connection with your use of, reliance on, or inability to use the Chatbot or any incorrect information generated by it.

Privacy and Protection of Personal Information (POPIA)

The Company is committed to protecting your privacy in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

Purpose of Processing: Any personal information you voluntarily provide while interacting with the Chatbot will be processed solely to address your query, improve the quality of our automated services, and for security monitoring.
Sensitive Information: You are strongly advised not to share highly sensitive personal information via the Chatbot, such as physical addresses, bank account details, credit card numbers, passwords, or health records.
Consent: By interacting with the Chatbot, you explicitly consent to the processing of any personal information you provide within the chat session in accordance with our Website Privacy Policy.
Data Retention: Chat logs and transcripts may be recorded and stored for quality assurance, analytical, and training purposes. These logs are handled securely in terms of our data retention policies and POPIA.

User Conduct

By using the Chatbot, you agree not to submit any content that is unlawful, defamatory, abusive, offensive, or malicious, or that contains viruses or code designed to disrupt the functionality of the system.

Contact Us

If you experience any issues, require human assistance, or wish to exercise your rights under POPIA (such as the right to access or correct your personal information), please contact info@arb.org.za.